Pipture
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Support

 

We’re here to help!

If you don’t see the answer to your question or if you need help troubleshooting, please submit a support ticket below.

 

FAQ

WHAT DO I GET AFTER MY PURCHASE?

After you make a purchase, you will see a link to download the file on the order confirmation page (this also applies to free downloads). In addition, you will automatically receive an email containing a link to the file within minutes of your purchase. Note that the huge video collection bundle is over the file size limit for SquareSpace, so the file you download if you purchase this bundle will be a PDF containing links and step-by-step instructions to access the videos. Please be patient. It’s a huge package, and we’ve already optimized the file size.
 

WHAT WILL I FIND IN A BUNDLE?

In our packaged video bundles, you’ll find short video messages to enhance your text messages. Our videos cover an array of topics that allow you to express all your ideas and feelings, whether you want to send greetings, stories, jokes, pearls of wisdom, or simple tips.
 

WHAT WILL I FIND IN THE HEY! VIDEO ECARD BUNDLE?

In the HEY! video eCard bundle, you'll find 255 videos. The have flawless compatibility with Facebook, text messages, and mail apps. The videos are always 55 seconds or less, and they won’t take up all your storage since all the files are compressed. All the videos are shot vertically to fit your phone. To view a list of all the videos, their subjects, and file references, please visit pipture.com/hey-full-list.
 

WHAT IS YOUR REFUND POLICY?

Because of the digital nature of our products, they cannot be returned; therefore, they are non-refundable. Please email us if you have any specific questions about this before you make a purchase: hello@pipture.com.
 

I DOWNLOADED THE FILE, BUT I COULDN’T UNARCHIVE THE ZIP FILE/DOWNLOAD THE FILE.

You might have an unstable internet connection that is causing the connection to break. That’s a common issue in all browsers; please try again to download the file. If your browser doesn’t automatically download the file, you can use a download manager program.
 

DO I NEED TO KNOW LOTS ABOUT TECHNOLOGY TO USE THESE VIDEOS?

No! We made the interface really simple and user friendly so everyone can use it. Most people can download their videos within minutes. 
 

WHAT IF I WANT HELP SETTING IT UP?

The video packages were developed to be easy for you to set up yourself. Start by reading the PDF we sent you with instructions. If you still need a little extra support, we’re happy to help! Simply submit a support ticket at pipture.com/support-ticket.
 

HOW OFTEN DO YOU RELEASE NEW BUNDLES?

We release new bundles very six months or so.
 

CAN I HIRE YOU TO CREATE A SERIES OF CUSTOM VIDEO MESSAGES?

Yes! We can create and produce a custom series of video messages.
 

SUBMIT A SUPPORT TICKET

 

STILL NEED HELP? WE LOOK FORWARD TO HELPING YOU. PLEASE REVIEW THE FAQ ABOVE BEFORE SUBMITTING A SUPPORT TICKET.

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